Launch your WordPress membership site

Common Questions

• Why is there a transaction fee? The transaction fee creates a powerful incentive - we want you to make as much money as possible! The better you do, the better we do. That's why we continually release new features to help your membership grow.
  
  We also help you offset the fee by automatically recovering every failed recurring member charge and abandoned member signup. In addition, we provide cancellation alternatives you can turn on for members (e.g. apply a discount, extend trial). Say your membership generates $20K/year, we'll likely recover about 5% ($1,000) for you in extra revenue.
• What's the difference between a paid and free member? A paid member is someone who joins a paid plan you create and pays you (either one time or recurring) for access to your membership. A free member is someone who joins a free plan you create and does not pay you for access to your membership.
• Can I change or cancel my plan whenever I want? Yes, you can upgrade/downgrade between plans whenever you want and we'll automatically handle the prorated charge or credit. You can also cancel your plan whenever you want.
  
  The only exception is for our Free plan - once you upgrade off of it, you will not be able to downgrade back to it in the future.
• How do I collect money from my members? We integrate with Stripe for secure credit card payments. After you connect your Stripe account to MemberSpace (1-click), you'll create plans. After your members sign up and pay for your plans, you'll receive the money (minus any MemberSpace & Stripe fees) in your bank account. This usually takes two business days.
• Can I connect MemberSpace to multiple websites? Yes, you can connect up to 2 websites on our Starting plan, up to 3 on our Growing plan, and up to 4 on our Advanced plan. If you need more than 4 connected websites please email [email protected] to chat about custom Organization pricing.
• Does MemberSpace work well for web design agencies? Yes, many web design/development agencies use MemberSpace for client sites. Simply sign up for a free Agency Account to connect and manage unlimited client sites from your one MemberSpace account. When a site is ready to hand off to your client, you can easily invite them to connect billing and begin adding members to their site.
• Can I white-label MemberSpace? Yes, as part of our Advanced Plan you can white-label any MemberSpace login/signup links and member emails we send with your own domain.